Email & Text Communication
Monday: 9 am – 5 pm (office closed from 1 – 2 pm)
Tuesday: 9 am – 5 pm (office closed from 1 – 2 pm)
Wednesday: 1 pm – 5 pm
Thursday: 9 am – 5 pm (office closed from 1 – 2 pm)
Friday: 1 pm – 5 pm
All visits must be scheduled. To schedule a visit, please call the office at 303.318.4102. Same day urgent appointments are generally available.
Please arrive 5-10 minutes prior to your scheduled appointment time. Our office schedules only one patient at a time and we pride ourselves on being timely. Arriving a bit early ensures that you will be ready for your visit to start on time.
Mindful Pediatrics does not accept any insurance. We will provide you with a Super Bill for you to submit to your insurance company for reimbursement based on your out of network coverage. Because Dr. Roy is a Board Certified M.D., most of our patients receive significant reimbursement.
Please note that many families these days have high deductible insurance policies. Even when they go to other pediatric practices that accept their insurance, they will often pay out-of-pocket first until these high deductibles are met (commonly $3000 – $6000 per individual). For many families, it often costs the same or is less expensive to pay out-of-pocket than to go through insurance.
At Mindful Pediatrics, payment is due in full at the time of service. We accept cash, check or credit cards (Visa, MasterCard & Discover). Additionally, your children’s medical care should be eligible for reimbursement with flexible spending accounts (FSA), health savings accounts (HSA), and health reimbursement accounts (HRA). Mindful Pediatrics is also ideal for families with Health Sharing Plans.
A minimum of 48-hour’s (2 business days) notice is required for canceling/rescheduling any appointment.
Mindful Pediatrics takes pride in our policy of scheduling only one patient at a time. Unlike other doctor’s offices who schedule 2 or 3 patients in the same time-slot (which is why you generally wait 30-60 minutes to be seen), at our office your appointment time is reserved exclusively for your child.
In keeping with our philosophy, this allows us to serve our patients in the best way possible but also limits the number of patients we can accommodate in any given day. In addition, we generally have patients who are on a wait-list for when appointments become available and a 48-hour cancellation/reschedule policy allows us to accommodate those patients in a timelier manner.
We care about our patients and we want you to know that our cancellation policy is not a punishment, but a system based on mutual respect. 98% of our patients understand this. Very rarely, we have a patient who will feel that they are being punished by being charged for their missed appointment. We want to make sure that you don’t feel this way (if someday you miss an appointment), and therefore it is important to be clear about this ahead of time.
We try our best to help you avoid cancellation fees by using an email reminder system. Although we do this as a courtesy for our patients, please understand that remembering the date and time of your appointment is your responsibility.
Mindful Pediatrics does not respond to medical questions sent via email or text messages.
Giving medical advice is complex and often requires a dialogue that is best done in person or by telephone. We believe that nothing can replace a conversation between a patient and their practitioner. This discussion allows for the sharing of information, deeper understanding, and any necessary clarification.
We recognize that technology using text messages and email has changed the way many people communicate. This technology has brought us to a place where sending and receiving information is incredibly fast and easy, but often incomplete. In the past we have tried to incorporate using text messaging and emails but have concluded that this is insufficient for the standard of care we aim to give at Mindful Pediatrics . Much detail inevitably gets lost in translation. In addition, having multiple modes of patient communications increases the risk of error and does not allow for the message to reach the appropriate provider in the timeliest manner.
Below you will find the best way to communicate with our office, in order for our Mindful Pediatrics families to receive the fastest and most thorough response:
Please do not email or text any medical questions.
If we do not pick up, please leave a message. Please do not hang up and call back multiple times (we have caller ID and know who you are 😊).
Because the providers do not listen to the messages directly, we encourage you to leave a succinct message with the basic reason you are calling. We will return your call promptly and get the additional information we need to best serve you.
During business hours, we will help direct your need/question appropriately.
For after-hours urgent issues, always call 303.318.4102 and follow the prompts to be transferred to the appropriate on-call provider’s cell phone. Please note that we have multiple providers. Only the on-call provider will be attending to his/her cellphone. Therefore, please do not call their cell phones directly.
At Mindful Pediatrics we always strive to provide our patients with the highest standard of care. Thank you for understanding this and allowing us to assist you with your healthcare needs.